Frequent ask questions

RUO products are intended exclusively for research purposes and are not intended for human or veterinary use.

We select only products whose scientific rationale is sufficiently supported by current scientific knowledge.

Some peptide combinations are not, in our view, sufficiently supported by scientific evidence. We prefer to offer products that we can confidently stand behind.

Every product is evaluated based on the available scientific literature before being added to our catalog.

Every batch undergoes a quality control protocol comprising multiple complementary analyses performed before it is made available.

No. Purity is essential, but on its own it cannot guarantee the overall quality of a product.

Because a product can exhibit excellent purity while still containing other contaminants.

That is why our quality control protocol goes far beyond HPLC analysis alone.

Yes. Every batch is tested by independent laboratories, which issue a certified Certificate of Analysis (COA) for each one.

Every vial features a QR code that provides direct access to the Certificate of Analysis (COA) corresponding to its batch number.

Yes. Each batch is associated to its own certificate of analysis.

We regularly provide sample Certificates of Analysis to demonstrate our commitment to transparency.

Yes. Each QR code links directly to the Certificate of Analysis for its corresponding batch.

We accept credit card payments (when available), instant bank transfers, and Bitcoin.

Because they provide a fast, reliable payment method that is particularly well suited to the RUO market.

Bitcoin offers an independent and secure payment solution, particularly appreciated by customers who prefer to avoid traditional payment intermediaries.

Yes. We carefully select payment solutions that meet high security standards to protect every transaction.

All orders are prepared and shipped from France.

Orders are generally dispatched within 24 hours after payment has been confirmed.

Yes. We take special care with our packaging to ensure discreet and secure delivery.

Yes. We ship to all countries within the European Union.

Unreconstituted peptides should be stored according to the recommendations provided on their product page.

Storage conditions depend on the specific peptide. Please refer to the corresponding product page for the recommended storage conditions.

Yes. As long as the peptide remains in its lyophilized (unreconstituted) form, it is recommended to store it at −20°C upon receipt to maximize long-term stability. Once reconstituted, however, freezing is strongly discouraged. Freeze–thaw cycles may compromise solution stability and affect the integrity of the molecule. Recommended storage conditions after reconstitution vary depending on the specific peptide. Please refer to the corresponding product page for product-specific storage recommendations.

A tracking link is provided as soon as your order has been shipped.

If your order has not yet been prepared, please contact our team as soon as possible.

If your package is lost or arrives damaged, please contact the carrier directly using your tracking information to initiate a claim.

All customer support is handled through Telegram.

Yes. If your request requires human assistance, a member of our team will personally take over.

We chose to centralize our customer support on a single, modern platform that is well suited to our business, allowing us to provide faster, more consistent, and scalable assistance.