{"id":45,"date":"2026-06-08T10:44:57","date_gmt":"2026-06-08T10:44:57","guid":{"rendered":"https:\/\/genhelixoptima.com\/?page_id=45"},"modified":"2026-07-07T12:36:19","modified_gmt":"2026-07-07T12:36:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/genhelixoptima.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n.ghfaq * { box-sizing: border-box; }\n.ghfaq { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, sans-serif; color: #2D2650; }\n\n\/* 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padding-right: 0; }\n}\n<\/style>\n\n<div class=\"ghfaq\">\n\n  <!-- \u2500\u2500 HERO \u2500\u2500 -->\n  <section class=\"ghfaq__hero\">\n    <div class=\"ghfaq__hero-inner\">\n      <h1 class=\"ghfaq__eyebrow\">Questions fr\u00e9quentes<\/h1>\n      <h2 class=\"ghfaq__hero-title\">Trouvez rapidement une r\u00e9ponse \u00e0 vos questions.<\/h2>\n      <p class=\"ghfaq__hero-body\">\n        Nous avons regroup\u00e9 les questions les plus fr\u00e9quentes concernant nos produits, nos analyses, les paiements et nos services.<br><br>\n        Vous recherchez une r\u00e9ponse plus pr\u00e9cise ou adapt\u00e9e \u00e0 votre situation ?<br>\n        \u2192 <a href=\"https:\/\/t.me\/genhelixoptima\" target=\"_blank\" rel=\"noopener\">GenHelix Assistant est disponible sur Telegram<\/a> pour vous accompagner et r\u00e9pondre \u00e0 vos questions en temps r\u00e9el.\n      <\/p>\n      <a class=\"ghfaq__btn\" href=\"https:\/\/t.me\/genhelixoptima\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/genhelixoptima.com\/wp-content\/uploads\/2026\/06\/telegram-violet-circle-white-logo.png\" alt=\"\">\n        Ouvrir GenHelix Assistant\n      <\/a>\n    <\/div>\n  <\/section>\n\n  <!-- \u2500\u2500 NAV \u2500\u2500 -->\n  <nav class=\"ghfaq__nav\" aria-label=\"Cat\u00e9gories\">\n    <ul class=\"ghfaq__nav-list\">\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-1\">Produits RUO<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-2\">Contr\u00f4le qualit\u00e9<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-3\">Tra\u00e7abilit\u00e9<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-4\">Paiement<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-5\">Livraison<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-6\">Stockage<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-7\">Commandes<\/a><\/li>\n      <li class=\"ghfaq__nav-item\"><a href=\"#ghfaq-8\">Assistance<\/a><\/li>\n    <\/ul>\n  <\/nav>\n\n  <!-- \u2500\u2500 FAQ BODY \u2500\u2500 -->\n  <div class=\"ghfaq__body\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n\n    <!-- CAT 1 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-1\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">01<\/span>\n        <h2 class=\"ghfaq__cat-title\">Les produits RUO<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Que signifie \u00ab Research Use Only \u00bb (RUO) ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Les produits RUO sont exclusivement destin\u00e9s \u00e0 la recherche et ne sont pas destin\u00e9s \u00e0 un usage humain ou v\u00e9t\u00e9rinaire.<\/p>\n            <a class=\"ghfaq__a-link\" href=\"https:\/\/genhelixoptima.com\/shop-ruo\/\">\u2192 En savoir plus sur nos produits RUO<\/a>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Pourquoi certains peptides ne figurent-ils pas dans votre catalogue ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Nous s\u00e9lectionnons uniquement les produits dont la coh\u00e9rence scientifique nous para\u00eet suffisamment solide au regard des connaissances actuelles.<\/p>\n            <a class=\"ghfaq__a-link\" href=\"https:\/\/genhelixoptima.com\/notre-selection-scientifique\/\">\u2192 D\u00e9couvrir notre politique de s\u00e9lection<\/a>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Pourquoi ne proposez-vous pas de blends ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Certaines associations de peptides nous semblent insuffisamment justifi\u00e9es sur le plan scientifique. Nous pr\u00e9f\u00e9rons proposer des produits que nous pouvons d\u00e9fendre avec coh\u00e9rence.<\/p>\n            <a class=\"ghfaq__a-link\" href=\"https:\/\/genhelixoptima.com\/notre-selection-scientifique\/\">\u2192 Voir notre politique de s\u00e9lection<\/a>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment choisissez-vous les peptides commercialis\u00e9s ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Chaque produit est \u00e9tudi\u00e9 \u00e0 partir de la litt\u00e9rature scientifique disponible avant d'int\u00e9grer notre catalogue.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 2 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-2\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">02<\/span>\n        <h2 class=\"ghfaq__cat-title\">Contr\u00f4le qualit\u00e9<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment v\u00e9rifiez-vous la qualit\u00e9 de vos produits ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Chaque lot fait l'objet d'un protocole de contr\u00f4le comprenant plusieurs analyses compl\u00e9mentaires r\u00e9alis\u00e9es avant sa commercialisation.<\/p>\n            <a class=\"ghfaq__a-link\" href=\"https:\/\/genhelixoptima.com\/controle-de-qualite\/\">\u2192 D\u00e9couvrir notre contr\u00f4le qualit\u00e9<\/a>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Une puret\u00e9 sup\u00e9rieure \u00e0 99 % suffit-elle ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Non. La puret\u00e9 est essentielle mais ne permet pas, \u00e0 elle seule, de garantir la qualit\u00e9 globale d'un produit.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Pourquoi recherchez-vous aussi les endotoxines, m\u00e9taux lourds et bact\u00e9ries ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Parce qu'un produit peut pr\u00e9senter une excellente puret\u00e9 tout en contenant d'autres contaminants.<\/p>\n            <p>Notre contr\u00f4le qualit\u00e9 va donc au-del\u00e0 de la simple analyse HPLC.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Les analyses sont-elles ind\u00e9pendantes ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Tous les lots sont soumis \u00e0 des analyses \u00e9tablies par des laboratoires ind\u00e9pendants. Ces derniers fournissent le COA certifi\u00e9 de chacun d'entre eux.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 3 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-3\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">03<\/span>\n        <h2 class=\"ghfaq__cat-title\">Transparence &amp; Tra\u00e7abilit\u00e9<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment v\u00e9rifier mon flacon ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Chaque flacon poss\u00e8de un QR Code permettant d'acc\u00e9der directement au certificat d'analyse correspondant \u00e0 son num\u00e9ro de lot.<\/p>\n            <a class=\"ghfaq__a-link\" href=\"https:\/\/genhelixoptima.com\/transparence-tracabilite\/\">\u2192 D\u00e9couvrir notre politique de tra\u00e7abilit\u00e9<\/a>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Chaque lot poss\u00e8de-t-il son propre COA ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Chaque lot est associ\u00e9 \u00e0 son propre certificat d'analyse.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Puis-je consulter un COA avant une commande ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Nous mettons r\u00e9guli\u00e8rement \u00e0 disposition des exemples de certificats afin de pr\u00e9senter notre niveau de transparence.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Le QR Code est-il unique ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Chaque QR Code renvoie vers le certificat correspondant au lot concern\u00e9.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 4 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-4\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">04<\/span>\n        <h2 class=\"ghfaq__cat-title\">Paiement<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Quels moyens de paiement acceptez-vous ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Nous proposons le paiement par carte bancaire (lorsqu'il est disponible), le virement bancaire instantan\u00e9 et Bitcoin.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Pourquoi recommandez-vous le virement instantan\u00e9 ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Parce qu'il constitue aujourd'hui une solution rapide, fiable et particuli\u00e8rement adapt\u00e9e au contexte du march\u00e9 RUO.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Pourquoi acceptez-vous Bitcoin ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Bitcoin offre une solution de paiement ind\u00e9pendante, s\u00e9curis\u00e9e et particuli\u00e8rement appr\u00e9ci\u00e9e des utilisateurs qui souhaitent \u00e9viter les interm\u00e9diaires de paiement traditionnels.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Les paiements sont-ils s\u00e9curis\u00e9s ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Nous s\u00e9lectionnons des solutions r\u00e9pondant \u00e0 des standards \u00e9lev\u00e9s de s\u00e9curit\u00e9 afin de prot\u00e9ger chaque transaction.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 5 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-5\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">05<\/span>\n        <h2 class=\"ghfaq__cat-title\">Livraison<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Depuis quel pays exp\u00e9diez-vous ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Toutes les commandes sont pr\u00e9par\u00e9es et exp\u00e9di\u00e9es depuis la France.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Quels sont les d\u00e9lais d'exp\u00e9dition ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Les commandes sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9es sous 24 heures apr\u00e8s validation du paiement.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Les colis sont-ils discrets ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Nous apportons un soin particulier \u00e0 l'emballage afin d'assurer une livraison discr\u00e8te et s\u00e9curis\u00e9e.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Livrez-vous dans toute l'Union europ\u00e9enne ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Nous exp\u00e9dions vers l'ensemble des pays de l'Union europ\u00e9enne.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 6 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-6\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">06<\/span>\n        <h2 class=\"ghfaq__cat-title\">Stockage des peptides<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment conserver un peptide lyophilis\u00e9 ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Les peptides non reconstitu\u00e9s doivent \u00eatre conserv\u00e9s conform\u00e9ment aux recommandations figurant sur leur fiche produit.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment conserver un peptide apr\u00e8s reconstitution ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Les conditions de conservation d\u00e9pendent du peptide concern\u00e9. Nous vous invitons \u00e0 consulter la fiche produit correspondante.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Puis-je congeler un peptide ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui, tant que le peptide est sous sa forme lyophilis\u00e9e (non reconstitu\u00e9e), il est recommand\u00e9 de le conserver \u00e0 -20 \u00b0C d\u00e8s sa r\u00e9ception afin de pr\u00e9server au mieux sa stabilit\u00e9 pendant le stockage \u00e0 long terme.\n\nEn revanche, une fois le peptide reconstitu\u00e9, la cong\u00e9lation est fortement d\u00e9conseill\u00e9e. Les cycles de cong\u00e9lation et de d\u00e9cong\u00e9lation peuvent alt\u00e9rer la stabilit\u00e9 de la solution et affecter l'int\u00e9grit\u00e9 de la mol\u00e9cule.\n\nLa temp\u00e9rature de conservation apr\u00e8s reconstitution d\u00e9pend des caract\u00e9ristiques propres \u00e0 chaque peptide. Nous vous invitons donc \u00e0 consulter la fiche produit correspondante, dans laquelle sont pr\u00e9cis\u00e9es les recommandations de stockage sp\u00e9cifiques \u00e0 chaque r\u00e9f\u00e9rence.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 7 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-7\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">07<\/span>\n        <h2 class=\"ghfaq__cat-title\">Commandes<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment suivre ma commande ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Un lien de suivi est communiqu\u00e9 d\u00e8s l'exp\u00e9dition de votre colis.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Puis-je modifier une commande ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Si votre commande n'a pas encore \u00e9t\u00e9 pr\u00e9par\u00e9e, contactez notre \u00e9quipe d\u00e8s que possible.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Que faire si mon colis est endommag\u00e9 ou perdu ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Malheureusement il faudra que vous contactiez vous m\u00eame le transporteur avec les r\u00e9f\u00e9rences de suivi pour demander un d\u00e9domagement.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n    <!-- CAT 8 -->\n    <section class=\"ghfaq__cat\" id=\"ghfaq-8\">\n      <div class=\"ghfaq__cat-header\">\n        <span class=\"ghfaq__cat-num\">08<\/span>\n        <h2 class=\"ghfaq__cat-title\">Assistance<\/h2>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Comment contacter GenHelix Optima ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Toute notre assistance est centralis\u00e9e sur Telegram.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Puis-je parler \u00e0 une personne ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Oui. Lorsque votre demande n\u00e9cessite une intervention humaine, notre \u00e9quipe prend naturellement le relais.<\/p>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n      <div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n        <details class=\"ghfaq__item\">\n          <summary><span itemprop=\"name\">Pourquoi avoir choisi Telegram ?<\/span><span class=\"ghfaq__item-icon\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\"><path class=\"ghfaq__icon-h\" d=\"M2 6h8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><path class=\"ghfaq__icon-v\" d=\"M6 2v8\" stroke-width=\"2\" stroke-linecap=\"round\"\/><\/svg><\/span><\/summary>\n          <div class=\"ghfaq__a\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n            <p>Nous avons fait le choix de concentrer notre assistance sur une plateforme unique, moderne et adapt\u00e9e \u00e0 notre activit\u00e9 afin de proposer un accompagnement plus r\u00e9actif, coh\u00e9rent et \u00e9volutif.<\/p>\n            <a class=\"ghfaq__a-link\" href=\"\/contact\/\">\u2192 D\u00e9couvrir notre Centre d'assistance<\/a>\n          <\/div><\/div>\n        <\/details>\n      <\/div>\n    <\/section>\n\n  <\/div>\n\n  <!-- \u2500\u2500 FINAL CTA \u2500\u2500 -->\n  <section class=\"ghfaq__cta\">\n    <div class=\"ghfaq__cta-inner\">\n      <h2 class=\"ghfaq__cta-title\">Vous ne trouvez pas la r\u00e9ponse \u00e0 votre question ?<\/h2>\n      <p class=\"ghfaq__cta-body\">Notre FAQ r\u00e9pond aux interrogations les plus fr\u00e9quentes, mais certaines situations n\u00e9cessitent une r\u00e9ponse plus pr\u00e9cise ou personnalis\u00e9e.<br><br>GenHelix Assistant, disponible sur Telegram, vous permet d'obtenir des r\u00e9ponses adapt\u00e9es \u00e0 votre demande, d'\u00eatre guid\u00e9 dans vos d\u00e9marches et, si n\u00e9cessaire, d'\u00e9changer directement avec notre \u00e9quipe.<\/p>\n      <a class=\"ghfaq__btn--light\" href=\"https:\/\/t.me\/genhelixoptima\" target=\"_blank\" rel=\"noopener\">\n        <img decoding=\"async\" src=\"https:\/\/genhelixoptima.com\/wp-content\/uploads\/2026\/07\/telegram.png\" alt=\"Telegram\">\n        Rejoindre GenHelix Assistant sur Telegram\n      <\/a>\n    <\/div>\n  <\/section>\n\n<\/div>\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function() {\n  var sections = document.querySelectorAll('.ghfaq__cat');\n  var navLinks = document.querySelectorAll('.ghfaq__nav-item a');\n  if (!sections.length || !navLinks.length) return;\n  var observer = new IntersectionObserver(function(entries) {\n    entries.forEach(function(entry) {\n      if (entry.isIntersecting) {\n        var id = entry.target.id;\n        navLinks.forEach(function(link) {\n          link.classList.toggle('is-active', link.getAttribute('href') === '#' + id);\n        });\n      }\n    });\n  }, { rootMargin: '-10% 0px -80% 0px' });\n  sections.forEach(function(s) { observer.observe(s); });\n});\n<\/script>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/pages\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":15,"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/pages\/45\/revisions"}],"predecessor-version":[{"id":1430,"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/pages\/45\/revisions\/1430"}],"wp:attachment":[{"href":"https:\/\/genhelixoptima.com\/en\/wp-json\/wp\/v2\/media?parent=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}